Terms and conditions

Apartment use
Check in is from 14 pm and check out until 11 am. If the apartment is available earlier on the day of arrival we can provide an earlier arrival (without charge). Also, if the apartment is available in the afternoon, we will gladly allow a later check out. Please feel free to contact us to arrange the time of arrival and departure.

House rules

All guests should respect other residents in building. House rules can be find in every apartment by the info desk.

Zagreb Apartments pledges to protect personal data from its customers. We will gather only the personal data necessary to carry out the orders submitted; Zagreb Apartments informs the customers on the way of securing the personal data, and gives its customers the ability to choose not to participate in various lists which we may prepare for marketing purposes or to remove their data from our system altogether.

Free cancellation up to 15 days earlier. For cancellation 15-3 days we hold advance payment (30%) and the rest of the payment we transfer back to your account. For cancellation 3-1 day before arrival or no show, we keep total amount of payment.

Internal problems
Zagreb Apartments reserves the right to substitute the apartment reserved with another, similar or higher category apartment, but at the initial and confirmed rate, in case the apartment reserved cannot be rented because of internal problems.

Deposit insurance claims in the amount of EUR 50 shall be granted on arrival and returned on departure provided there has been no damage to the apartment and property, and that any additional costs are fully subsidized.

Michael, Australia

Tomislav and Suzana were fantastic hosts that met me near the main square and took me to their apartment before telling me about the various tourist attractions, including some that weren't all that well known...Would definitely recommend staying here when in Zagreb. For what you pay it's awesome!

Goran, Croatia

Everything as great as advertised. The pictures show you exactly what you're about to find as soon as you get there. A perfect choice for your stay in Zagreb.

Gino, United States

We stayed here in Zagreb and it was awesome! The apartment was clean and very comfortable. It was close to at least three bakeries, a caffe bar, restaurants, and a grocery store. And the market is also close by. There are a few tram stops that's really close to the apartment as well.  Suzana & Tomislav are very gracious hosts! They made our stay really worthwhile. We enjoyed staying in their apartment. If we go back to visit Zagreb, we will definitely stay at their place again...

Jairo Alonso, Germany

We had a very nice time in Zagreb. Tomislav, a very friendly guy waited for us at the airport and tried to make us feel comfortable from the first moment. He gave us tips to know better the city. The apartment was really good, all was clean and pretty. We found everything we needed for living for a week. It is located in a good neighborhood with easy acces to public transportation.

Saskia And Shultz, Western Australia

Zagreb is wonderful! The apartment was spacious and comfortable. It was in a great location - just a short tram ride or around a fifteen minute walk into town. Suzana and Tomislav were excellent hosts, giving us a map when we arrived and suggestions of places to see. They were friendly and relaxed. The jacuzzi was great! We would definitely stay with them again if we returned to Zagreb.